When to use general messaging versus the general channel

In Twist, you often need spaces where you can address the entire organization. There are two options that we’d like to suggest: a general channel and general messaging.

General Channel

A general channel is useful for larger updates that everyone needs to see. Company updates, information about team-wide events, personnel changes and important reading materials should be published in this channel. The channel includes everyone in the team and you can name it whatever you want—we call ours the #Doist Lounge.

Every team has a default channel that is created along with their team—this is often a good channel to use as your general channel.

We also use another team-wide channel called Doist Inspiration, where we share and discuss inspiring ideas from the world of technology, productivity and beyond.

General Messaging

General messaging is for a bit of chit chat and watercooler talk. At Doist, we use our general messages to stay in touch on a more personal level—we post things like “where in the world is Doist” photos and links to articles that we enjoyed reading over the weekend.

We also use this channel to occasionally get quick 👍 👎 feedback on things, light news related to the organization like when our Twitter changed from @LifeAtDoist to @Doist, and feel-good messages that our Support team receives from our users.

We call our general messaging Generalist and it’s mostly a place for light-hearted fun.