Twist has the potential to organize your team’s communication, once and for all. One of the most important steps in getting your Twist in order is to arrange your Channels and Threads in a way that makes sense for your team.
If you’re just getting started, we recommend that you organize your channels by project team.
Project Team-based channels
Creating a channel for a project team allows you to have a workspace for each working group in your organization. Teammates will easily be able to understand the channel setup and find other channels that might relate to their day-to-day work.
For instance, at Doist we have several channels for the various projects related to Twist. Our channels look like this.
You can see that each of these channels contains the project name Twist, the team name, such as Design and the color, in this case, blue. The channels are grouped together and are visually recognizable from other projects.
When you create a new channel, it’s a good idea to let people know by posting an introductory thread where you explain the goals of the channel. After that, any team member can start threads on any topic and notify relevant team members. See below for tips on naming threads.
As your team grows, it’s helpful to create a channel guide that explains how to create channels, naming conventions and colors. It’ll help keep your company-wide Twist organized.
You can also create channels based on specific teams within an organization. This is very useful for teams that finish a lot of small projects rather than working on bigger, cross-functional projects.
A few good examples might be channels for Customer Service, Office management or Finance.
To get work done in a team channel, you would create a thread for each project, and users can comment and come to a decision, then move on to a new thread. It’s a fast way to iterate and work.
You can create channels based on a topic like Coding Best Practices, Languages, or Education.
Topic based channels are useful for socializing, or running specialized courses. Feel free to experiment with topic-based channels to see what works best for your team.
You can create channels based on time, such as August Client Work, September Client Work or 1st Quarter Plans.
This is great if you are in a time sensitive workplace like an accounting firm. You can keep conversations completely separate for different time frames.
If you are a client-facing organization, you have a few options on how to build channels so you can manage each of your clients. We recommend using the organize by project method.
For instance, if your client is named ABC, you could have channels like ABC Accounts, ABC Projects, and ABC Sales. You can choose red for their colors and they will show up together:
General Tips for Naming your Channels
- Channels are listed alphabetically. This is good to keep this in mind when determining how you’ll name your channels.
- You can use preceding words like Finance, or Client to group channels together.
- If you organize your channels by time, you can precede the title with the timeframe for the project. For example, if you have a Q3 design project, the channel could be named Q3 | Design Project. That way, additional channels related to Q3 will show up together in alphabetical order.
- Try to always color-code your channels. This is useful to help visually distinguish groups of channels. For instance, Doist’s Todoist channels are red and our Twist channels are blue. This makes it easy to find what you’re looking for at a quick glance.
Organizing your Threads
Once you’ve set up your channels, it’s time to get to work and start publishing threads. Here’s some basic information about threads, and some tips for naming your threads.
- When to use threads vs messages
- How to keep a thread on topic
- How to replace status meetings with threads
Tips for Naming your Threads
- Keep important keywords near the start of the thread’s subject line. This makes it easy for users to understand the topic at a glance. It’s especially useful on mobile devices where titles are often shortened due to the limited screen size.
- You can use [square brackets] as a way of distinguishing thread subjects. For example, at Doist, we use them when identifying whether a thread is about the [mac] version or the [windows] version of the Todoist app.
- Go ahead and use emoji in thread titles. Especially useful when announcing a victory. 😀👏🎉
Here are some other key articles about channels and threads in Twist.