Forward emails to Twist channels or threads

You can post to a thread or channel in Twist by forwarding your emails to Twist. Follow the steps below to see how it works and read some frequently asked questions below.

Forward an email to a thread

Here’s how to forward emails to a Twist thread:

  1. Open the thread you’d like to send emails to.
  2. Click on the three dots icon in the top-right of the thread pane.
  3. Click Get Thread Email.
  4. An email address will appear. Press Copy to copy it to your clipboard.
  5. Now, you can forward any email to this address to post the content to the Twist thread. To do this, go to your email inbox, select the email you want to forward to Twist, then paste the copied email address into the "to" section, and press send.
  6. The email content will show up in your thread within a few minutes.
  1. Open the thread you’d like to send emails to.
  2. Click on the three dots icon in the top-right of the thread.
  3. Click Get Thread Email.
  4. An email address will appear. Press Copy in the bottom-right to copy it to your clipboard.
  5. Now, you can forward any email to this address to post the content to the Twist thread. To do this, go to your email inbox, select the email you want to forward to Twist, then paste the copied email address into the "to" section, and press send.
  6. The email content will show up in your thread within a few minutes.
  1. Open a thread.
  2. Tap the three dots thread options menu in the top right.
  3. Tap Get thread email.
  4. An email address will appear. Press Copy in the bottom-right to copy it to your clipboard.
  5. Now, you can forward any email to this address to post the content to the Twist channel. To do this, go to your email inbox, select the email you want to forward to Twist, then paste the copied email address into the "to" section, and press send.
  6. The email content will show up in your thread as a comment within a few minutes.

Not yet available​

Forward an email to a channel

Here’s how to forward emails to a Twist channel:

  1. Open the channel you’d like to send emails to.
  2. Click on the three dots icon in the top-right of the channel pane.
  3. Click Get Channel Email.
  4. An email address will appear. Press Copy to copy it to your clipboard.
  5. Now, you can forward any email to this address to post the content to the Twist channel. To do this, go to your email inbox, select the email you want to forward to Twist, then paste the copied email address into the "to" section, and press send.
  6. The email content will show up in your channel as a new thread within a few minutes.
  1. Open the channel you’d like to send emails to.
  2. Click on the three dots icon in the top-right of the channel.
  3. Click Get Channel Email.
  4. An email address will appear. Press Copy in the bottom-right to copy it to your clipboard.
  5. Now, you can forward any email to this address to post the content to the Twist channel. To do this, go to your email inbox, select the email you want to forward to Twist, then paste the copied email address into the "to" section, and press send.
  6. The email content will show up in your channel as a new thread within a few minutes.
  1. Open a channel.
  2. Tap the three dots channels options menu in the top right.
  3. Tap Get channel email.
  4. An email address will appear. Press Copy to copy it to your clipboard.
  5. Now, you can forward any email to this address to post the content to the Twist channel. To do this, go to your email inbox, select the email you want to forward to Twist, then paste the copied email address into the "to" section, and press send.
  6. The email content will show up in your channel as a new thread within a few minutes.

Not yet available​

FAQs

Here are a few common questions about forwarding emails to Twist:

Q: Can anybody use the forwarding email address to post a comment to the thread? What if someone sends an email from an account that is not part of my team?

A: Yes, anyone can use the forwarding email address to post to a thread in Twist.

However, if you were the one who first got the link by clicking Get thread email, every comment posted using this email address will have you as the author. So if you shared the email address with a friend and they used it to post a comment, the comment will show you as the author.

Also, all notifications and replies to the comment will go to you.  That makes sense, because if your friend isn't on your Twist team, they won't be able to log in and look at the comment and replies themselves, anyway.

Q: Is it possible to reply to or communicate with external users using email forwarding? Is there two-way email integration or is it just one-way?

A: Our email integration is one-way only: you can post a comment to a thread through email. There is no way to communicate back out using email forwarding. 

If you want to communicate with an external user from Twist, the best way is to invite them as a guest.